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About

VENROY and COVID-19

A Message To Our Community

Our stores are open again.

We will be adhering to state regulations to ensure a safe space for you to shop. We'll be capping the number of patrons per store at any given time and appreciate your patience and understanding.

As a business we will continue to monitor the advice and best practice directly from the World Health Organisation and Australia’s Chief Medical Officer. 

New Store Hours

ALL STORES OPEN*

Monday to Friday 10—4pm

Saturdays 10—5pm 

Sunday 10—4pm

 

*William Street Store will remain closed on Mondays and Tuesday, until further notice. Please visit Glenmore Rd Store nearby.

Best Hygiene Practice

It has always been our responsibility to offer a clean and calm environment within our stores. In light of recent events we would like to reassure you with these additional practices currently in place amongst all Venroy premises.

  • We have briefed our store staff to practice thorough and consistent personal hygiene along with regular disinfecting of our stores common touch points.
  • We have provided hand sanitiser stations in each store which we encourage staff and customers to use.
  • Our staff have been instructed to source non-handled products for final sale where applicable.
  • We have also advised store staff to offer the ultimate customer service keeping social distancing in mind and will approach each customer individually considering their preference of service.
Online Orders

To support those spending this time at home, we will be recruiting more members to our E-commerce and Customer Care teams, who will be at the ready should you need questions answered or stock checked remotely. Our off-site logistics centre is also following strict precautions ensuring the practice of best hygiene policies. 

 

We thank you for your patience and understanding as we endeavour to provide you with service and goods as best we can under these current circumstances. We will continue to focus on our customers and staffs well-being, and the day by day advice of those in the best of knowledge.

 

Best,
The Venroy team.